Own the quality and reliability of the Superleap product experience end to end. Work at the join between Product, Engineering and Customer-facing teams to find, reproduce, prioritise and drive closure on issues before customers hit them. Build and run structured test passes across releases, maintain regression coverage for core CRM workflows, and hold the bar on what ships. Turn recurring customer pain and support signal into prioritised product feedback with clear evidence. Track quality metrics across releases and report them honestly to Product and leadership. Partner with Implementation on complex enterprise configurations and escalations. Suited to someone detail-obsessed and process-minded who is comfortable in a fast-moving startup, can work independently across teams, and is fluent enough technically to debug, read logs and write precise reproduction steps.
